Maples & Birch guarantees its products, in their original manufactured condition, to be free from defects in milling, drying and grading.
Structural lifetime Guarantee means that the product will remain free from milling and grading defects for a lifetime. Damages due to improper transportation, storage, installation or other cause from installed environmental conditions or applied conditions are not covered under this Guarantee.
Product quality variation that does not exceed 5% is industry standard and is not considered a factory defect.
Because all Maples & Birch wood flooring are a natural product, real wood flooring will continue to expand and contract through heating and non-heating seasons and movement is expected during seasonal weather changes and is not deemed as a defect.
Properly installed solid and engineered wood floors may consequently experience some separation between the boards at different times during the year. If such separations do occur, they are not covered by this Guarantee.
It is important to maintain relative indoor humidity as constant as possible (between 45% and 55% for solid wood flooring, and 40-65% for multi-layer engineered flooring).
Use a humidifier or dehumidifier, as appropriate. Indoor temperature should range between 18 and 22° C.