Raw Silk Oak UV-Oiled Engineered Hardwood Flooring

While every effort will be made to ensure that all items shown are in stock we offer no guarantee of availability and this electronic publication does not constitute an offer for sale. Goods delivered will normally arrive between 8am and 5.30pm, Monday to Friday. You are able to supply your preferred delivery day in the shopping cart, when you purchase your choice of products. We will then contact you to confirm if this date is possible, or to arrange an alternate date that is convenient for you.

Orders are dispatched from supplier stock with a minimum lead time of 3 working days. Next day delivery can be arranged if needed. If and where next day (via phone service) delivery has been agreed orders must be placed and full payment cleared before 10am. We cannot offer next day deliveries for orders placed over the weekend or bank holidays. All next day delivers are subject to stock. Charges for delivery may be based on post code location and also the weight of the product of which information is available from the sales team on 0333 533 3330.

When Your Order Arrives

When your order arrives, you want to be sure the quantities match what you ordered. To guarantee customer satisfaction, please make note of the following when receiving your order: Visually inspect the condition and entirety of your delivery, make sure to note missing items or damaged materials. The order confirmation email you received lists all the materials and quantities you ordered.

Do I need to make any special arrangements for delivery?

Yes. Delivery of your wood flooring is direct by a lorry. There needs to be suitable access to your property. If, for example, there are restrictions to the entry of your property or timing restrictions, please let us know. We will make your delivery as close to your property as possible.

Please note: We only offer ‘curb-side’ delivery service – our courier/s is not insured to carry the delivery into your property; therefore you need to arrange for at least two able-bodied people to be at home in order to receive your order.