Prices and Terms of Payment
Charges for goods supplied by the Company shall be paid in full before delivery. Charges for services supplied by the Company shall be paid in full on completion. Charges for bespoke goods manufactured and supplied by the Company shall be paid in full before manufacture. The price payable for goods ordered is set out on our website and in the showroom at the time of ordering. Upon agreement of contract between the buyer and the company these prices are non-negotiable.
Any items will only be delivered to the address associated to the credit/debit card details provided at the point of sale any deviation on this will be based on 100% clearance of funds which can take up to 42 days.
Orders that are paid in full by direct transfer or PayPal may qualify for a request of the subsequent delivery to be delivered to another direct site.
Retail Displayed Prices and V.A.T
All prices advertised and displayed on the website are deemed correct and any errors are of an administrative or human nature, the prices include V.A.T and delivery charges which are added once your submit your basket/trolley to the checkout stage.
While every effort will be made to ensure that all items shown are in stock we offer no guarantee of availability and this electronic publication does not constitute an offer for sale. Goods delivered will normally arrive between 8am and 5.30pm, Monday to Friday. You are able to supply your preferred delivery day in the shopping cart, when you purchase your choice of products. We will then contact you to confirm if this date is possible, or to arrange an alternate date that is convenient for you.
Orders are dispatched from supplier stock with a minimum lead time of 3 working days. Next day delivery can be arranged if needed. If and where next day (via phone service) delivery has been agreed orders must be placed and full payment cleared before 10am. We cannot offer next day deliveries for orders placed over the weekend or bank holidays. All next day delivers are subject to stock. Charges for delivery may be based on post code location and also the weight of the product of which information is available from the sales team on 0333 533 3330.
During the checkout process you will be asked to input your post code, this will then calculate your delivery charge. Alternatively you can collect the goods from our Midlands collection centre with a picking surcharge by prior arrangement. Due to insurance guidelines of our supply chain logistics companies all flooring deliveries are made to kerb-side at the nearest access point to the delivery address for the delivery vehicle.
As deliveries can be made by a large lorry or van, it is assumed that the delivery address will be accessible by lorry. If there is likely to be a problem, e.g. the road is subject to a vehicle weight or width limit; please inform us at the time of order.
Deliveries will be made between 8.00 am and 6.00 pm which does not allow for. We are unable to give an estimate of delivery time as all deliveries are at the courier discretion. If a courier arrives at your address and is unable to deliver on the arranged delivery date because you are not there, refuse to sign or you refuse delivery you will be liable for the cost of any re-delivery charge when applicable. Deliveries cannot be left outside in porches, garages or any other location. Every effort is made to ensure that your goods are delivered in perfect condition.
Please inspect your goods immediately on delivery as no claims with regard to damaged items can be made after our driver has left the delivery address unless signed for as damaged on delivery. In the unlikely event that some of your goods are damaged we will collect and replace the product. Any claims must be made within 7 days of receipt of goods. No liability can be accepted for costs caused by late deliveries or for any other reason. Therefore we advise against booking trades for installations until goods have been received.
Colours / Grain, Knots and Shade
The colour tone of species will vary from that shown of the sample provided due to natural variation and must used as reference. The grain and shade of any real wood materials will vary from any sample provided due to the products being of natural wood of which variation is expected and accepted and normal. The presence of knots is natural in natural/rustic grade hardwoods and not deemed as a fault the use of filler is applied to ensure knots are secured or where knots have been removed and not deemed as a fault.
All colour/swatch images are photographic images on this site are a near likeness, any a sample of oak or other species provided is not guaranteed to be a true likeness of the wood floor ordered and provided due to a natural gentic make up of wood with some exotic species have more dramtic varience known as blonde or rustic and nota fault but a natutal chraracteristic of a natural product.
All samples are hand sized and not full planks/blocks and of represestation of colour, finish or species and not style of type of floor.
Please note that exotic woods samples provided are for representation of species and not of final finish and as such maybe unfinished, varied with and structurally different to that you may have requested or order. This is due to that exotic woods are produced to order and in adherence to FSC regulation’s we only supply sample of waste planks available.
When ordering numerours samples of the sample species we will provide sample of that species and not in the various structure or types as samples are for species represenation.
Maples & Birch reserve the right to refuse sample request without notice. prejudice or explanation.
When Your Order Arrives
When your order arrives, you want to be sure the quantities match what you ordered. To guarantee customer satisfaction, please make note of the following when receiving your order: Visually inspect the condition and entirety of your delivery, make sure to note missing items or damaged materials. The order confirmation email you received lists all the materials and quantities you ordered.
You will need to examine the pallet and count each item to make sure everything ordered has been received. Unless specifically requested (additional cost), all deliveries are kerb-side. This means that you (or someone able) must be home to take the material from the trailer to your home.
The driver will only unload to the curb side and are not allowed to enter your home.
DO NOT let the driver leave until you have verified the material received is in good condition and that all material has been accounted for. Any damages or missing items must be noted on your delivery receipt and reported to us by email or by phone with 24 hours of receipt of delivery. If not noted we are unable to process with any replacement products.
Prior to Installation Please ensure that you inspect your goods prior to installation and that the goods are correct as per your order and that you are happy with the appearance and quality.
Once the installation has started no claims for incorrect goods will be considered or accepted. It is also the responsibility of the person installing the floor to de-select any faulty or damaged boards prior to the installation as no claims for faulty or damaged boards can be accepted after the installation.
Damaged or Faulty Goods
All carriers are selected through stringent guidelines for service and quality control. If you have a concern regarding delivery, please advise our sales department immediately. Out of our total orders placed and shipped, our company only receives 1.1% (actual percentage) in claims initiated by customers.
Damaged or faulty goods must be reported to us immediately on delivery either by phone: 0333 533 3330 or email: [email protected]. Any damaged goods MUST be signed as damaged on the delivery note. We will then make further arrangements with you to replace the damaged goods.
Do I need to make any special arrangements for delivery?
Yes. Delivery of your wood flooring is direct by a lorry. There needs to be suitable access to your property. If, for example, there are restrictions to the entry of your property or timing restrictions, please let us know. We will make your delivery as close to your property as possible.
Please note: We only offer ‘curb-side’ delivery service – our courier/s is not insured to carry the delivery into your property; therefore you need to arrange for at least two able-bodied people to be at home in order to receive your order.
What happens if I’m not there to receive my order, once I’ve agreed a delivery date?
The delivery details will have been agreed with you. If for any reason you find you are unable to accept the delivery as arranged, we require 24 hours’ notice to rearrange a drop off. However, if we arrive to make the delivery and you are unable to accept it (either by not being there or not having suitable help to carry your order), our courier will take the delivery back to the warehouse. There will be a re-delivery charge of up to £70 before we are able to re-arrange your delivery
Cancellations and Returns
In accordance with the ‘Distance Selling Regulations’ and ‘EU Consumer Rights Directive 2014’ you have the right to cancel your order, up to 14 days of the purchase date with the exclusion of any surcharges or special delivery charges that may have been applied prior to delivery. All returns and cancellations must conform to the guidelines laid out in the “Distance Selling Regulation” a guide of which can be found at: www.oft.gov.uk
‘Maples & Birch’ offers a drop-ship operation on all orders as we do not hold stock in any form of warehouse / storage but source direct from manufactures / suppliers all products which are subject to their discretion for any returns.
If goods have not been dispatched we will refund you the full invoice amount including standard P&P charges within 7 working days. If your goods have been picked or dispatched from our supply warehouse but not delivered, we will refund in full, less any direct expenses – example; extra transport or restocking costs involved.
Any goods which are dispatched directly from the manufacturer may involve a re-stocking charge as these are special order. If you have taken delivery for your goods you must return the goods to us at your own expense following our returns procedure subject to restocking-cancellation charge. If goods/items are despatched using a special or delivery request process any refund of these charges will not honoured.
Any authorised return within the remit will only be accepted within 7 days of receipt. We will then refund the order in full minus deductions that are applicable less any direct expenses we will incur in fulfilling the any agreed return. Direct expenses incurred include any delivery costs of which deliveries are calculated by weight and delivery location. If the delivery is refused and cancelled, all courier costs will be deducted from the refund. All goods must be packed and unopened as they were received.
Please note products and species that are to order or bespoke can not be considered for refund unless deemed faulty and do not fall under the remit of Distant Selling Regulations” as it is made to order/special order and not a standard or restockable item.
Refunds will be made to the payment card that was initially used to make the purchase or company cheque, within 7 days of goods accepted and inspected once in receipt to our designated returns depot. Returns and cancellations cannot be accepted on special order products (indicated on order or product description. Order will incur a re-stocking charge, if change of mind then restocking charge will be variable based on 50-75%. To cancel your order you must inform us either in writing or by email: [email protected] prior to delivery to avoid any charges or charge back penalty..
Arrangement of Trade Contractors/installers
Taking into consideration the many variables in deliveries, we strongly recommend that you do not book your installer until after you have received your order in its entirety. Manufacture times, weather, supply-demand conditions, and replacement delivery for damaged items are just some of the instances that may delay your order. Please schedule your install to ensure you have allocated time to receive your order.
We cannot be held liable for failure to meet scheduled installation dates due to delivery. Delivery dates are approximates and, as such, cannot be promised under any circumstance. Prices and Tax the price shown for the goods excludes VAT. This will be added as you go through the checkout and before you make your purchase.
The colour of goods may vary from that shown on the website due to limitations of browser software and monitors.
Grain and Shade
The grain and shade of real wood materials will vary from that shown on the website due to the products being of natural wood of which variation is expected and accepted and normal.
All colour/swatch images are photographic images on this site are a near likeness on a sample of oak or other species and not guaranteed to be a true likeness and are for reference purpose as various layers maybe required.
Knots and Filler
Where a hardwood is of a natural or rustic grade the use of filler is expected to secure or fill knots where kilning allows shrinkage and not deemed as a fault
To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases.
By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency who may keep a record of that information. You can be rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998. Indemnity you agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this site. Jurisdiction The Contract will be governed by the laws of England and Wales and the parties to the Contract submit to the jurisdiction of the English Courts. Consumer Rights Our Terms and Conditions do not affect your statutory consumer rights.
‘Maples & Birch’ is the trading name of Kirklees Contracts Limited, which is a company incorporated in England and Wales, registered under company number 6457286, and whose registered office is at: Kirklees Contracts Ltd 181-183 Summer Road Erdington Birmingham B23 6DX
Privacy and Security
Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for mailing or marketing purposes.
We realise how important it is to securely store any information that you provide. Therefore we maintain the highest levels of security, both by internet and by telephone transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.
If you have a query regarding privacy, please contact us.
All information gathered including any information given at the time of ordering is collected lawfully and in accordance with the Data Protection Act 1998 for contact details for processing order and where contact maybe required.
We do not store credit card details nor do we share customer details with and 3rd parties
The Contract will be governed by the laws of England and Wales and the parties to the Contract submit to the jurisdiction of the English Courts.
The help and information section contained in this website is for general information purposes only. The information is provided by Kirklees Contracts Ltd and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information given in the help topics for any purpose.
Calls made to our 0333 533 3330 are chargeable at local rate from standard landlines and will vary dependent on tariff of caller and networks.
Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arise out of, or in connection with, the use of this website.
Through this website you may be able to link to other websites which are not under the control of Kirklees Contracts Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Kirklees Contracts Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control